Returns

Returns Policy

This Policy applies when you are seeking to return goods to us for any reason, but different rules will apply depending on your reason for a return, as explained below.

Given the nature of buying car parts we aim to make our Returns Policy as clear as possible. It is not always easy to purchase the correct car part so we are happy to offer fitment advice where possible. If we provide fitment advice, we will also guarantee the cost of your return should the part not fit your vehicle as expected.

For us to guarantee any potential return cost due to us misadvising you, please check fitment with us by leaving your vehicle details including vehicle registration in the 'Notes and special requests' box at checkout, email This email address is being protected from spambots. You need JavaScript enabled to view it..uk or using the online chat service. We will need to have a record of this request for fitment advice email to reimburse you this cost if relevant. Fitment through a phone call does not activate this guarantee and any returns based on the part being incorrect for your vehicle without fitment advice being provided by us via channel message, email or chat would not activate a free return.

Please find a summary of the Returns Policy below:

Returns - Unwanted Goods (including Incorrect Fitment)

Please see above for details of when we will cover the cost of any return of unwanted goods due to incorrect fitment after taking our advice.

To request a return for any unwanted and unused goods, including those which are not the correct part for your vehicle and including where you are a consumer exercising your right of cancellation, please contact our Customer Service team via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by channel message. Please always include the order number, reason for return and registration number.

All returned goods must be in their original condition in order to be eligible for returns. This includes parts which we have provided fitment advice for. For clarity this means:

  • Unused
  • No grease, petrol, diesel, oil or any other substance on the goods or box
  • Nothing stuck or written on the branded box
  • All packaging as new with any seals intact
  • No marks which show fitment to a vehicle has been attempted
  • Incorrect goods being returned (different to our order confirmation
1. If you are a consumer, you may have additional rights, but the nature of the goods we sell means that items which are not in their original condition have a value of zero, and since we are entitled to charge you for any reduction in value of the goods, that would result in no refund being payable.
2. If you are a consumer, packaging does not have to be as new or original, but we can charge you for any damage to the goods resulting from inadequate packaging.
 

Returns must be requested within 30 days of delivery in order to be eligible for return.

Once we receive the return, we will inspect the goods and process your refund within 14 days. These are usually processed within 48 hours. Refunds will be issued to the original payment method.

We currently do not offer direct exchanges. To exchange an item, please follow the return process and place a new order.

Except where covered by us due to incorrect fitment following our advice, as explained above, return shipping costs are non-refundable and you are responsible for these unless we specifically agree to provide a returns label to you. The method of return is your choice; however, we recommend you use a tracked service. The return shipping is entirely your responsibility and we cannot be held responsible for returns lost in the post. Please do not send any returns to the manufacturer - this will not result in a refund.

Damaged Goods

On delivery if you can see the goods are visibly damaged, please do not accept the delivery of the order– this means they will be returned to us. If this happens please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or via channel (e.g. eBay) message to notify us as soon as possible. If you realise after opening the box that the goods are damaged then please contact our customer service team as soon as possible and no later than 72 hours from delivery. Provide your order number and reason for return. We will provide you with the next steps.

Faulty Goods

We hope that you never experience an issue with your order; however, rest assured that should an issue arise, we are here to help. Please contact our Customer Service team via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by channel (e.g. eBay) message and we will look to get this resolved using our warranty process. If possible, please provide your vehicle registration number and a brief description of the issue to begin with to help us move forward with your query swiftly.

We may offer a repair, replacement, or refund, depending on the nature of the defect, in accordance with our Terms and Conditions (please see Clause 9 in particular). As set out in the Terms and Conditions, the choice between those remedies is down to our sole discretion.

Please see a summary of remedies for our Returns Policy below:

Reason for return

Did you check whether the part fitted your vehicle with us before purchase?

Is the part in original condition (as per Clause 7.3 of our Terms & Conditions)?

Remedy

I no longer require the goods

No

Yes

We will accept your return if raised within 30 days of delivery. You pay postage.

Yes

Yes

We will accept your return if raised within 30 days of delivery. You pay postage.

No

No

Regrettably, you are unable to return due to condition. Please refer to Clause 7.3 of our Terms & Conditions.

Yes

No

Regrettably, you are unable to return due to condition. Please refer to Clause 7.3 of our Terms & Conditions.

The goods do not fit my vehicle

No

Yes

We will accept your return if raised within 30 days of delivery. You pay postage.

Yes

Yes

We will accept your return if raised within 30 days of delivery. We will provide a returns label for the return.

No

No

Regrettably, you are unable to return due to condition. Please refer to Clause 7.3 of our Terms & Conditions.

Yes

No

Regrettably, you are unable to return due to condition. Please refer to Clause 7.3 of our Terms & Conditions.

I've received damaged goods

No

N/A

Please contact us as quickly as possible after delivery. We will provide a returns label for the return.

Yes

N/A

Please contact us as quickly as possible after delivery. We will provide a returns label for the return.

I've fitted the goods and they are faulty

No

N/A

Please contact us and we will check fitment prior to proceeding with our Warranty Process. Please note, if the part is not listed as correct for your vehicle the claim will be rejected under Clause 9.1 of our Terms & Conditions.

Yes

N/A

Please contact us and we will proceed with our Warranty Process in line with section 10 of our Terms & Conditions.

For full information on our Returns Policy, please see (in particular) clauses 7,8 and 9 of our Terms and Conditions here. If there is any difference between the Terms and Conditions and this Returns Policy document, the Terms and Conditions will prevail.